nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

How to remove weekends from SLA Reports

Phillip Orange

I am currently attempting to display SLA Time to First Response and Time to Resolution within the reports feature without displaying "Saturday and Sunday" as we don't work those days. Is this possible?

I saw that I can choose a custom range but only for a certain week but that does not work well when I want to put it as a dashboard widget.

Accepted answers

Édpo César_jh82dy

Hi, @Phillip Orange

Is the request just cosmetic or is the fulfillment SLA running even on days when you don't work?

All comments

Édpo César_jh82dy

Hi, @Phillip Orange

Is the request just cosmetic or is the fulfillment SLA running even on days when you don't work?

Phillip Orange

@Édpo César

Yeah the issue is it's counting Saturday and Sunday affecting the metrics.

Édpo César_jh82dy

Good.

So the first thing that you need to do is remove the wekeend in your SLA, after that your next reports will be heathly.

Go to:

1. Project Settings
2. SLA
3. Choose resolution SLA and observe what is the calendar used.
4. Go to calendar and remove the sarturday and sunday.

Captura de tela 2022-01-19 101430.png

Phillip Orange

Thank you for the response and tip, I checked the calendar and both Saturday and Sunday are not checked. So will Saturday and Sunday still appear on the report even though they are not on the calendar?

Andrej Grimm

Hi @Édpo César

i have the same challenge as @Rainer Daller and @Phillip Orange . is there perhaps a solution or idea here?

Best regards

Andrej

Ian Zoontjens

Hi,

I've noted that when you take the average of each day it will not line up with the report's displayed %, even if you manually filter out the weekends.

However if you take every loose ticket and calculate the average over that then it does line up with the % displayed in the report.

So while it is (to my knowledge) not possible to hide these dates on the reports, if your date range on your SLA's is set correctly you will get the right numbers.

Hopes this helps to clear a few things up.

Kateryna_v_SaaSJet_

Hi @Phillip Orange @Hines Trulock @Philipp Schäfer @Erin Blomert @Rainer Daller

If you don't mind using third-party add-ons, consider an alternative solution – SLA Time and Report for Jira app. With the add-on, you get a continuous report taking into account only the working days of the selected calendar.

Try the 30-day trial to test the app and see if this solution suits you.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-service-management-cloud

jira-service-management