Pop-Ups in the Ticket Opening Portal (My Request)

Question

Hi,

Can I place a Pop-up on the customer's portal when logging in and ask him to validate the tickets that are waiting for his approval?

Are the tickets in Specific Status and when he logs into the portal, does the PopUp go up with only those tickets asking for his interaction?

Does anyone know if it is possible to do this in Jira Service Management (Cloud)

Thanks

roberto.mory · Answer

Thansk

Édpo César_jh82dy · Answer

Hi, @roberto.mory

It's not possible. The notificação approval is sent by e-mail.