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Show creator on Agent view

Daniel Alonso_xt4ydm

How can I show the Creator field on the Agent view?

Accepted answers

Édpo César_jh82dy

Hi @Daniel Alonso

Can you show us a example you need?

"Creator" field comes by default on JSM, but you might be talking about something else.

All comments

Édpo César_jh82dy

Hi @Daniel Alonso

Can you show us a example you need?

"Creator" field comes by default on JSM, but you might be talking about something else.

Daniel Alonso_xt4ydm

Thanks, Édpo for your response,

In Service Management you can create requests on behalf of people, that user will be the requestor, I want to see the person who created the request.

If you see in the History activity you can see that the Creator name is shown there, but how can I show it in the People section?

Édpo César_jh82dy

Oh, no problem @Daniel Alonso

Here an example of automation using the smart value ((reporter.displayName}}:

1. In this automation, I'm changing the value in the custom field "Campo Exemplo".

2022-01-19 13_46_59-Automation - Jira.png

2. I changed the reporter twice, but it's just recorded the first one, because the automation just ran in the beginning.

2022-01-19 13_43_02-.png

Daniel Alonso_xt4ydm

Great! that works, thank you

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