Jira and Confluence whitelist domains

Question

Hi all, I recently received request from my app team to whitelist the domains name in our firewall for Jira & Confluence.

By looking at the list provided here, I'm surprise that Atlassian is requesting to whitelist lot of domain names including *.amazonaws.com & *.cloudflare.com. With this, it is in fact whitelisting more than millions of sites hosted at AWS and some of them might be for malicious purposes if I understand correctly.

Did a search and most mentioned that it is a risk and some called the developer as being lazy by requesting that, the sites allowed is super duper huge and that is my main concern.

However as this is listed officially on Atlasssian website, I would like to know how other customer/user of Atlassian handle this. Products in used are Jira & Confluence on cloud. Thanks in advance.

KS_saxb5e · Answer

Hi Pramodh,

First of all thank you for your reply.

The IP ranges provided are from Amazon, but my concern is still whether I should trust ALL sites on Amazon. I supposed I should only trust those hosted on AWS, managed & controlled by Atlassian.

I'm aware of the IP ranges provided by Atlassian, so in that case wouldn't it be more appropriate to only whitelist the IP ranges instead of domain name? (I know IP might changed from time to time, but with your recommendation of the use of firewall IP allowlist, that doesn't make any difference)

And there is another confusion which at the outgoing connection section, it stated that "if your situation requires a shorter list... you can use..(another subset of ranges)". On security perspective, definitely the access/allowlist shall be granted only if it is required. So that also means the long list of IP ranges consists of some excessive IP addresses?

Thank you.

Pramodh M · Answer

Hi @KS

Welcome to the community 🙂

In addition to the URLs, the below list of IP ranges makes sure that you are getting connection from Atlassian products

So along with firewall, IP allowlist makes sure you are not getting any malicious calls from other websites

https://ip-ranges.amazonaws.com/ip-ranges.json

But we can check with Atlassian on this to double confirm

Please refer doc in below section on the info

https://support.atlassian.com/organization-administration/docs/ip-addresses-and-domains-for-atlassian-cloud-products/

Thanks,

Pramodh