How do I give a user the Can Use global permission, so they can log in to Confluence?

Question

I have a user who is getting an error message "Not Permitted You are not permitted to perform this operation". When researching, I found that whenever anyone that does not have a can-use permission tied to log in to Confluence, they will be presented with that page.

The fix is to add that user to have a can-use permission, or add that user into a group that has a can-use permission in the Global Permission page, only accessible by Confluence admin.

However, I am an admin and I can't add that user to have a can-use permission or add that user into a group that has a can-user permission in the Global Permission Page. I don't have a Global Permission Page option. Does anyone have any suggestions?

Support Team [Clearvision] · Answer

Hi Greg

Sorry that wasn't helpful. The point of the link to the article was to provide details on how to get to global permissions via

General Configuration > Global Permissions

to be able to see what users/ groups had global can use permissions as your screen shot is showing space permissions

Also the link was to show the roles your account would need to have to be able to see global permissions i.e. Confluence administrator role

If your account cant get to global permissions it would seem you do not have at least confluence administrator role and you would need to check if there is another admin for your confluence instance

If you do not have another known admin then you can recovery admin rights via

https://confluence.atlassian.com/doc/restore-passwords-to-recover-admin-user-rights-158390.html

Greg Brown_wkd76f · Answer

This isn't helpful. I need to know how to get global permissions, not what they are.

Support Team [Clearvision] · Answer

Hi Greg

The following describes the confluence global permissions and how to get to the global permissions page to edit

https://confluence.atlassian.com/doc/global-permissions-overview-138709.html