If / then statements in Jira Service Management forms

John Scott_6p5kk3

Hello all!

I have several forms I use for access requests, break fix issue reporting etc.

I was wondering If there is a way to make the form dynamic so that if / then statements can populate new fields based on the previous fields response.

Example:
In a select list custom field (cascading or multiple choice) if user selects a particular variable, a new field will appear below it.

User selects department engineering > field below will list all relevant applications for the engineering department

Italo Qualisoni

Hi @John Scott ,

Atlassian has recently rollout "Forms" feature that includes what you are looking for. It works different than the normal request forms but you can include this form in the Portal.

You should be able to implement logic to show/hide fields by using Sections

You can find the documentation here: https://support.atlassian.com/jira-service-management-cloud/docs/about-form-settings/