After configuring our Office365 Exchange with the rules as described in Unblocking Office365 emails I am still not getting Atlassian invitation e-mails for users on our Office365 managed e-mail accounts (other e-mail accounts like ***@gmail.com do work)
Could you check if our domain "casculate.com" is on the bounce list?
Thank you,
Scott
Hi @Scott-Oliver Lührs 👋
Welcome to the Community! My recommendation would be to read this Community article - Unblocking Office365 emails for Atlassian Cloud - if you haven't already then you may find this helpful.
I will also loop in @Angélica Luz who may be able to check the bounce list for you.
I hope this helps but if you have any other questions just ask away 😃
All the best,
Laura
Hello @Scott-Oliver Lührs,
Welcome to the Atlassian Community!
Checking the domain on our tools, it returned two email addresses on the bounce list due to the following error:
550: 550 5.4.1 Recipient address rejected: Access denied. AS({hex}) [BE0DEU01FT006.eop-deu01.prod.protection.outlook.com]
I removed the bounces and the notifications should be delivered now.
Please, take your time to test and let us know how it goes.
Kind regards,Angélica
Hello @Angélica Luz
Hello @Laura Holton _ACE Manchester_
thank you both for solving our issue.
Everything is working fine now :-)
Cheers, Scott
Thank you for replying so fast and for looping in @Angélica Luz :-)
Hi Angélica, i've the same problem as @Scott-Oliver Lührs described above.
we have our Office365 managed e-mail accounts , and we still not getting email from Atlassian.com ou Atlassian.net confimation email.
Could you check if our domain "sobac.fr" is on the bounce list?
Thank.
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