Setting permissions for unlicensed users

Question

Please let me know how I can set specific users (registered user with a specific email address, BUT WITHOUT LICENSE) to have or not have access to a specific space or page. I am referring to users who are not licensed. Whenever I add a registered user to access our knowledge base, it automatically starts calculating a new license and asks me for payment. I only need 3 licensed users (for editing and administration), but for example 50 people will have read access based on my permission. Anonymous users without registration and my permission are not allowed to have access. Is there any way to set this up please ? Thank you very much.

Brant Schroeder · Answer

@Lukáš Valčo Welcome to the Atlassian community

As @Fabian Lim stated you can use anonymous access.  If it is for a knowledge base that you use to support users you might consider using Jira Service Management.  This can be tied to your Confluence space and allow users to search for answers in the service desk without using any type of license.  It also provides a great place for them to submit issues if they can not find an answer in the KB.

You can learn more about it here: https://support.atlassian.com/jira-service-management-cloud/docs/set-up-a-knowledge-base-so-customers-can-serve-themselves/

unknown · Answer

Hi @Lukáš Valčo,

Confluence itself is not really designed to be used this way. You can either make your content public (anonymous access), or, if you need to restrict it / set permissions, you can create paid user accounts.

If you want your users to be able to read your Confluence content without requiring a Confluence account, you'll need to publish your content through some other mechanism and make it accessible to your users that way. For example, to achieve this, you could use an app by my team: Scroll Viewport for Confluence.

You could create a Scroll Viewport site that hosts your content and set up SAML authentication on it, so your users have to log in e.g. via Microsoft, Google, or whatever identity provider you use in your organization. If you want to check out a live example of a Scroll Viewport site, you can have a look at our docs.

Hope this helps!

Cheers,
Sven

Fabian Lim · Answer

Hi @Lukáš Valčo

Welcome to the community!

Have you read this article? https://support.atlassian.com/confluence-cloud/docs/set-up-public-access/

I hope it helps.