confluence startup issue

Question

Could not load bootstrap from environment
2022-01-17 18:25:21fatalLicenseException: Failed to verify the license.

Pramodh M · Answer

Hi @armstrong hao

Please make sure your DB is up and running and you are able to connect to the DB

Reference here

https://community.atlassian.com/t5/Confluence-questions/Confluence-Communications-link-failure/qaq-p/834744

Thanks,
Pramodh

armstrong hao · Answer

thanks @Pramodh M. Now I have met new issue:

[confluence.impl.vcache.SynchronousExternalCache] lambda$get$11 Failed to read entry from cache 'com.atlassian.bandana.BandanaPersister': Failed due to UNCLASSIFIED_FAILURE
2022-01-18 14:35:10,432 ERROR [AtlassianEvent::CustomizableThreadFactory-2] [engine.jdbc.spi.SqlExceptionHelper] logExceptions Communications link failure

Vishwas · Answer

Why did you try that ?, in case if you had forgot the admin user access then there is a recovery mode to retrieve this back https://confluence.atlassian.com/doc/restore-passwords-to-recover-admin-user-rights-158390.html

what else the log says, may be more snippet of last logs with "ERROR" message can give better understanding of the issue.

Also did you try what @Pramodh M  has suggested ?