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Guest users are licensed users?

Sven Verleyen

Hi,

We're interested in using Confluence and sharing certain spaces to our clients (view-only), for which the Guest user is ideal.

Internally we already have quite a bit of users that would need access to view/edit our Confluence KB. Now for each client we have 5-10 users also needing access to their Space on our KB. All these users also need to have a license? The premium 10.5$ one? There is no way to give view-only access limited to one space only?

Regards,
Sven

Accepted answers

All comments

Dave Mathijs

Hi @Sven Verleyen welcome to the Atlassian community!

Please note that Confluence has "share with external users" on the roadmap.

If you're using a KB space, you can link it to a service project in Jira Service Management allowing non-licensed users to view the articles.

To be able to edit pages, you would always need a licensed user account as is it absolutely not recommended to allow anonymous editing.

Sven Verleyen

Hi Dave,

Thank you for your reply.

Please note that Confluence has "share with external users" on the roadmap.

According to this comment, they count as licensed users.

If you're using a KB space, you can link it to a service project in Jira Service Management allowing non-licensed users to view the articles.

Do you have an article on this? I'm not familiar with Jira Service Management.

Regards,
Sven

Dave Mathijs

Sure Sven, have a look at this documentation page (and its children): Set up a knowledge base so customers can serve themselves

Good luck setting up! Thanks to accept the above answer if it resolves your question.

Matt Reiner _K15t_

Hey @Sven Verleyen

As another option, you could use my team's app Scroll Viewport. With Scroll Viewport, you can publish the contents on one or more spaces into a Help Center site that you can customize.

https://marketplace.atlassian.com/apps/1211636/scroll-viewport-for-confluence

The site is public by default, but you can connect it with an identity provider to offer an SSO login.

Guests who view the site are completely free.

Takafumi Ohtake -Ricksoft-

Hi @Sven Verleyen

If your clients use Confluene Cloud or can get a free tier of Confluence Cloud, Space Sync for Confluence may work for your purpose.

The app can copy pages in a space beyond sites. So, you can copy your KB to the client's Confluence with just a click per page.

(Note that I work for Space Sync for Confluence.)

Dave Mathijs

Btw, @Matt Reiner _K15t_ offers some of the best tips & tricks on the use of Confluence on their YouTube channel:

Sven Verleyen

Hi Dave,

Thank you. Can we create as many private service projects as we want with the free Jira Service plan? The amount of users we have on Confluence will not affect the subscription? And we can ensure a service project is only accessible to a specific client and nobody else?

Regards,
Sven

Sven Verleyen

Thank you Matt, will check it out.

Sven Verleyen

Hi @Matt Reiner _K15t_

Can we create a helpdesk for every space? And each space can be individually protected with a Google/MS SSO login - we just specify the client's email addresses?

Sven Verleyen

Hi Takafumi,

Thank you for the suggestion. Unfortunately most of them do not use Confluence.

Regards,
Sven

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