Issue Level Security Questions

Question

Ok, so I want to dabble into issue level security and I am seemingly hitting a wall.

What I want to do: I want to grant a user access to one specific issue within a project.

What's the setup? -> I set up an issue level security scheme in which I decided to add a user custom filed value "shared user" -> I associated the project with the scheme and I added a user to a task in which I set the field "shared user" to that particular external employee.

When the user tries to access the issue, I would expect him to be able to see the project and within the project only the issue he was assigned to as a shared user. However, all the user sees when trying to access our instance of Jira is "your request to access Jira at example.atlassian.net was denied.

Some additional info: The user is in a group "external users" which does not have access rights to jira software. Within the project the group has been given the role of assignee (external).

Any idea what I am missing here?

Dave LIAO · Answer

@Vinz - can you view the issue in an incognito window? Maybe there's anonymous access permitted for that Jira Cloud instance?

Or perhaps that freelancer has a second user account that they're using to see the issue?

Vinz_mbz8fx · Answer

Thanks for the lightning fast response.

What I am trying to find out is that one of our freelancers doesn't actually have Jira Software access, but somehow can still see his issues because of the issue level security scheme. As far as my research goes, that shouldn't be possible obviously, because he doesn't have access to Jira.

Is there any scenario you can think of where that works just in conjunction with issue level security?

Something else I noticed is: When I "log in as user" and the user does not have jira software access. I can still see the projects. I then only see the issues assigned through the issue level security.

However, when I don't use the log in as feature but actually log in properly with the users username and password, I see the projects the user has access to, plus all the other issues in those projects. Also, in this case I have to grant access to the Jira software in order for the user to see anything.

This is highly odd, or am I missing something here?

Pramodh M · Answer

Hi @Vinz

Welcome to the Community!!

One thing is that if you want the user to see the issue, he should be granted Jira Software access.

Please use roles instead of any other options at the Security level

Please use the reference below to setup Issue Security level

https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-security-schemes

Thanks,
Pramodh