Attachments Digital Signature Disappear

Question

I am attaching digitally signed documents in Jira, but when our auditors pull the documents as artifact, the signatures are gone.  Can someone tell me why, or how I stop this from happening?  I then have to go pull all the artifacts from my laptop and email them the signed documents which wastes too much time.

Any help is appreciated.

K Crocker

Johnny Mon · Answer

Hi Heinrich,

There is no update for the problem in Jira Cloud bug, JRACLOUD-74522.  This ticket's status was changed to 'Future Consideration' in April.

Please vote and add your business use case to the ticket.  Also, for those who are migrating to Jira Cloud, adding the impact of this problem during the migration will help Product Management when triaging tickets.

Regards,
Johnny

Heinrich Graupner_y5igmh · Answer

Hello @Johnny Mon

The ticket I see has been resolved but only for server. Is there an update for cloud pending? As the problem persists in Cloud.

Regards

Heinrich

Johnny Mon · Answer

Hi @Kathleen M Crocker

I just want to let you know there is a feature request created for this: JRASERVER-65830.  It is gaining momentum with upvotes and is set to High priority.  It'll great if users can add their use-case and business impact to the ticket to gain even more traction.

Please refer to our  Atlassian Data Center and Server Bug Fix Policy for details on how issues are prioritized.

Regards,
Johnny