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User is not able to move issues within the board

Clam_q1r8dl

Hi all,

I'm having an issue where a user is not able to move issues within the Kanban board and is presented with this error. I attached a copy of the workflow here as well. This user is an administrator currently. When checking the permissions helper, they are listed as being able to move issues on the board.

Thanks much!

MicrosoftTeams-image (4).png

Accepted answers

All comments

Joseph Chung Yin

@Clam -

You will need to also check to see by accessing the WF transition (edit the WF) to see if there are any condition, post function that may contribute to the issue.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Clam_q1r8dl

Hi Joseph,

Thanks for the advisement, I was able to access the workflow. I don't believe any properties are set for any of the transitions or statuses. Is there somewhere else I can check to see if my workflow is functioning properly?

Joseph Chung Yin

@Clam -

So there is no finding against the transitions that go into IN PROGRESS?

You can try to see if someone (another admin for the same project) else or add yourself to the Administrator role to the project in question, then try to execute the same transition operations to determine if it works or not.

Lastly, does the administrator user in question has agent license and also as a member of the Service Desk Team role?

Best, Joseph

Clam_q1r8dl

Thanks @Joseph Chung Yin

There is no formatting that affects the status TO DO -> IN PROGRESS. I was able to get a screenshot of the role permissions - does this look right to you in that everyone in these roles should have access to the service project agents parts of our board?

Maura Swart

@Clam ,

Does the user have a Jira Software license or just a JSM license? I read somewhere that a Jira Software license is needed to use the functionality of boards. I will have to look in the documentation to see if I can find a link to this information.

Maura

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