Synchronize OKTA properties with Jira properties

Question

Hello!!

We have a casuistry that we do not know how to solve, or if there are plugins that you can help us.
We have users in OKTA with properties, we would like to be able to synchronize some of the OKTA properties with the properties of JIRA users.
The idea is to show in the Jira tickets values such as "department" or "manager" referring to the user, and which are properties of the user that right now we have in OKTA and not in Jira.

Any ideas?
Thanks a lot!

Chandra Shekar N_ryvryl · Answer

Hi All,

I don't see a reason why can't the custom attributes can be published even after we purchase the Atlassian access Just money making.

Paulo Braga · Answer

Hi, I am an Okta admin.

This is crazy that we need to use a 3dr party vendor to map managers to Atlassian. Most of the other apps integrated with Okta allow manager mapping.

Why Atlassian doesn't let us map Manager and other attributes? This is a basic attribute to create an approval process and etc in Jira ITSM.

Regards,

Paulo

Eduardo Oliveira · Answer

Hi @Eva Fernandez

Eduardo here, from Mindpro (an Atlassian Marketplace partner), and I am happy to share with you one more solution that may help you to achieve this goal (or complementary need of your company).

MindPro Sync, is a Marketplace app for JIRA, where you can integrate OKTA, Azure AD, or OneLogin with Jira and JSM and retrieve user attributes.

With this integration, you can:

* Connect JIRA and JSM with your favorite Identity Provider (OKTA, Azure, or OneLogin);
* Select and map user attributes to be displayed in Jira issues or JSM requests (and portal) (such as email, phone, manager name, department, company hierarchy, and more) 
* Use user attributes information from read-only custom fields to create JQL queries, filters, dashboards or to connect with other apps;
* Choose to display data for the issue Reporter or Assignee;
* Show user reporting hierarchy in Issues and JSM requests to facilitate escalation and approvals;
* Automatically assign approvers based on user hierarchy.

I hope that helps!

Eduardo Oliveira, from Mindpro team