hello i have created custom portal group for my helpdesk
I want to display the portal group in the support ticket in Jira Service Desk is it possible ?
regards
@Delautre Aurélien -
Welcome to the community. What do you mean by "portal group"? Maybe you can provide some screenshots and clarify your ask, so we can assist further with a better understanding of your question.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
Viasat Inc.
The short answer is no, portal groups cannot be added. to your requests. The group is not stored anywhere so there is no way of finding out from which group the request originated from.
I agreed with @Mikael Sandberg statement if you are referring to the group setup for your request types within each JSM project.
Best, Joseph
Thanks it's very clear !
Thank you for the answer.
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Glad that our replies helped.
As much as I would love to see this as well, it seems like this isn't something that's being considered. Here's a related suggestion: https://jira.atlassian.com/browse/JSDCLOUD-3472
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