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Opsgenie welcome letter

David Loper

When we add users to JSM they are getting a email from opsgenie@opsgenie.net with the email:

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Subject: "An account administrator has invited you to Opsgenie, Modern Alert & Incident Management from Atlassian"

%USERNAME%

Welcome to Opsgenie!

An account administrator has invited you to join Opsgenie's alert management service to receive notifications via email, mobile, apps, SMS, and voice.

Getting Started may be a good place to start your evaluation of Opsgenie.

Can we help you with anything else? Please contact us with any questions, comments, or concerns.

Activate Your Account

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So how do I turn this off or modify the content so that users that will not be using the Opsgenie portion of their JSM licensing aren't sent these emails.

Accepted answers

All comments

Angélica Luz

Hello @David Loper,

Welcome to the Atlassian Community!

Testing on my local site and also on a brand new one, the invitation was different and after searching on internal documentation and conversations, I found out that this invitation is only sent when using User Provisioning.

I’m checking with OpsGenie and also Identity team to check if it’s possible to disable this invitation to OpsGenie. Since we are in different timezones, it may take a while until I have a response.