Settings impossible - No one has admin rights

Question

Hello all,

we are currently not getting our Jira board managed. Normally an administrator can change settings and add new members. However, it seems that our board no longer has an administrator. In the past, my account used to be set like this. How do we now get the settings changed again?

Also, we got a mail that we should deposit payment information. However, none of our members have access to such a setting.

Can someone please help us urgently?

Kind regards
Kevin

Magdalena Zhisheva · Answer

Hi @[deleted],

Sorry for my delay, but COVID -19 is not excluding even the Jira Admins :D

So, If you are not the Jira Admin, just contact them to provide you the admin rights for the project (Project Settings -> Details -> Project lead, the board and the filter, which is used for that board.

Let me know if I can assist you with something else!

unknown · Answer

Hi again @Magdalena Zhisheva

thank you very much. That has helped us a bit. I have now found out who the admin of the project is. This is a "Ehemaliger Benutzer (inaktiv) - Former user (inactive).

This was a former employee who deleted his account after leaving our company. How can we transfer these rights to an active user? Under the project settings is a message:

In English: Contact a Jira or board administrator to configure this board.

What can we do?

Like

Magdalena Zhisheva · Answer

Hi again @[deleted],

Can someone try to access the Project settings -> People and see if there is someone with Admin role.

As well, going to Project settings -> Permission schemes may give you some lights on the admin permissions for that particular project.

In Project settings -> Details you may found if there is ant Project lead and depending on the assigned permission scheme, the project lead may have some admin rights on it.

I hope I helped you.

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