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Confluence suspended and can't resubscribe

williamkawa

My current space was suspended by Atlassian team. I didn't check the email during the subscription period. I thought as I was not using any standard feature.

I want to downgrade to free users plan (I've deleted the inactive users). And more importantly i want to resubscribe to my space.

Accepted answers

Kishan Sharma

Hi @williamkawa Welcome to the Atlassian Community!

You can still create a support case with Atlassian's Customer Advocate team. To do that:

Go to https://support.atlassian.com/contact
Select "My account"
Then select "Help with a deactivated site"
Then enter the URL of your Cloud site and fill in any other details about what help you need here.

This will help to make sure that your request is directed to the correct support team.

Hope this helps.

All comments

Kishan Sharma

Hi @williamkawa Welcome to the Atlassian Community!

You can still create a support case with Atlassian's Customer Advocate team. To do that:

Go to https://support.atlassian.com/contact
Select "My account"
Then select "Help with a deactivated site"
Then enter the URL of your Cloud site and fill in any other details about what help you need here.

This will help to make sure that your request is directed to the correct support team.

Hope this helps.

williamkawa

Thanks @Kishan Sharma

I've done what you suggested, i'm waiting for the support team.

Kishan Sharma

Great, please let us know when its sorted, please also accept the answer it if was helpful, it will help other facing similar issue.

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