I've created a new Service project and when I go to Project Settings there are the following issues: * Details - fine * People - fine * Features - fine * Summary - fine * Request types - 'This project isn't available' * Forms - fine * Customer Permissions - 'An error has occurred; * Language support - fine * Portal settings - 'This project isn't available' * Email requests - Spins indefinitely * Customer notifications - Spins indefinitely * Widget - fine * Satisfaction settings - 'This project isn't available' * Knowledge base - 'This project isn't available' * SLAs - 'This project isn't available' * Automation - fine * Apps - 'This project isn't available' Any help hugely appreciated, I can't figure out what I'm doing wrong. I've checked I have project admin permissions and I've cleared cache on Jira.

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The project settings are not working properly on a new Service project

hannah.shaw

I've created a new Service project and when I go to Project Settings there are the following issues:

Details - fine
People - fine
Features - fine
Summary - fine
Request types - 'This project isn't available'
Forms - fine
Customer Permissions - 'An error has occurred;
Language support - fine
Portal settings - 'This project isn't available'
Email requests - Spins indefinitely
Customer notifications - Spins indefinitely
Widget - fine
Satisfaction settings - 'This project isn't available'
Knowledge base - 'This project isn't available'
SLAs - 'This project isn't available'
Automation - fine
Apps - 'This project isn't available'

Any help hugely appreciated, I can't figure out what I'm doing wrong. I've checked I have project admin permissions and I've cleared cache on Jira.

Accepted answers

Nic Brough -Adaptavist-

The list of things that the project settings are missing (all your items with "this project isn't available") suggest to me that you have not defined the project as a Service Management project!

Can you check Project Settings -> Details -> Project Type?

Also, can you check if you (your account) has the right to use Service Management? They can act as an Agent?

All comments

Jack Brickey

Hi @hannah.shaw ,

sure seems odd based on what you have shared. Settings aside can you create issues in the project? Are you a site or the Org admin, not just a project admin? Can you try a different browser? If it persists can you creat another project?

hannah.shaw

Thanks Jack.

Yes, I can create issues directly in the project and also using email (even though the email in Settings spins).
I'm not the Jira admin BUT the same happens for him when he goes to the project.
I've tried another browser and I'm finding the same.
Off to try creating another project.

Jack Brickey

Thanks for the information. Certainly is quite odd. It seems like a connection issue but it is odd that it's only certain screens. Unfortunately given that you're on the free version you don't have access to Atlassian support as they could login and take a look at your instance. I assume you have other projects that are working fine?

hannah.shaw

Yep we've been using it on 100's of projects although I think this is the first Service project we've tried.

Just checked with my Jira admin and we're on 'Standard Plan', do you think I could talk to the Atlassian support on that?

Nic Brough -Adaptavist-

The list of things that the project settings are missing (all your items with "this project isn't available") suggest to me that you have not defined the project as a Service Management project!

Can you check Project Settings -> Details -> Project Type?

Also, can you check if you (your account) has the right to use Service Management? They can act as an Agent?

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