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notification email not working when added a request participants

Emmanuel F-D

Hi,

I have the default notifications options and when I add people as request participants they dont receive and email that they have been added to the ticket.

Where can I verify the configuration/options of the notifications.

I didn't change nothing on the notifications options. Everything is by default

Thanks

Accepted answers

Manon Soubies-Camy

Hi @Emmanuel F-D,

You can check the customer notifications in the project settings:

Is the "Participant added" notification enabled? If so, the next step is to check the notification itself by clicking on "Edit":

Is the notification configured to be sent to "Added participants"?

Hope this helps,

- Manon

All comments

Manon Soubies-Camy

Hi @Emmanuel F-D,

You can check the customer notifications in the project settings:

Is the "Participant added" notification enabled? If so, the next step is to check the notification itself by clicking on "Edit":

Is the notification configured to be sent to "Added participants"?

Hope this helps,

- Manon

Emmanuel F-D

@Manon Soubies-Camy yes, participant added in project settings is enabled and in the the notification itself I have the same options activated like your screenshoot.

How can I verify if the notification is configured to be sent to "Added participants"?

Manon Soubies-Camy

Hi @Emmanuel F-D, you can verify it by clicking on the "Edit" button next to the "Participant added" notification.

Emmanuel F-D

@Manon Soubies-Camy Everything seem correctly configured when I click the "Edit button"

Thanks

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