I use the mail handler to attach e-mail thread discussions to a ticket, however only the first e-mail in thread gets imported. Is there a way to change this and import the whole thread?
I think you are referring to this suggestion - JSDCLOUD-2044 - Include request history in customer notifications
If so on alternative is an addon mail handler like JETI or JEMH.
Hi, thanks. How unfortunate thatmy request often bring me back to the pit of not handled request for Jira.
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