Change user's account if he already loged in

Question

Hi,

I have a user (account 1) who was registered in Jira with email 1. He was tracking his time at this account. After he logged in to Jira with email 2 and Attlasian automatically created a second user (account 2) with email 2.

As he is using most of his time email 2, we trying to change at 1 account email 1 for email 2. But we couldn't because account 2 already exists.

Is it possible, that we can transfer all his tracking history from account 1 to account 2?

Kseniya Zhukova_q0hn0d · Answer

Will this work only on issigned issues, and how to transfer log time from user 1 to user 2

Jack Brickey · Answer

Could you not simply reallocate the issues associated with account 1 to account 2?

* find all issues assigned to account 1 and use bulk edit to reassign to account 2
* repeat #1 for Reporter and Watcher. If you have any custom fields of type user picker check those too.
* deactivate account 1