Insight Link Asset Custom Field not working

Gavin.Taylor

When Insight was installed it created Custom Fields for our Service management Project(s).

(both team managed and company managed projects are exhibiting the same issue)

This shows up as a field in the issue, which has a nice little blue "+ Link Asset" When selecting this is searches for assets but sees none. 

How is this custom field, or Insight Schema/object configured so that assets can be linked to service tickets?

 

I can (and have) created a new custom field which works as expected. 

But I am wanting to use the custom field automatically created by Insight

 

thanks

gavin

Joseph Chung Yin

@Gavin.Taylor -

Welcome to the community.  Can you tell us what project template that you used to create your projects?  Based on my experience, custom fields sourcing from Insight schema objects have to be manually created.  I am not aware of auto created field by default.

I would recommend you to see if someone else (Jira Admins) created the custom field that you may not be aware of by checking the Issues>> Custom fields context definition configuration.  If this was the case, then you will need to ensure that agents have permission against the referenced Insight schema.

Here is a link on Insight Integration with JSM/Jira regarding to Asset Type configuration

https://confluence.atlassian.com/insightapps/integrating-insight-with-jira-1085188382.html

Looking forward to your response.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.