Random Market place requests from New users.

Question

Hi there, I'm a site admin for Jira in my workplace.

I have had two requests in the last few days for different Marketplace apps, sent on via our Jira project admins. from new  users titled:
'XUser requested the Zendesk support for Jira App'

The message within says "Hi, I'd like to try this app. I think it could be really useful to the Team. Thanks!"

This is starting to look like spamming - can anyone advise how this is being triggered and how I can switch it off or at least make it only available to be triggered for users at Admin level?

Many thanks, Tracey

Vishwas · Accepted Answer

Hey @tracey_bennett

From your requirement looks like you have to disable the app requests for users.

Unfortunately this is still a feature request in JIRA Cloud https://jira.atlassian.com/browse/JRACLOUD-74471

Please check that link and vote for it.

Regards,

Vishwas

Brant Schroeder · Accepted Answer

@tracey_bennett welcome to the Atlassian community

Currently there is no way to turn off the app request feature in Jira.  The is a feature request here that you can vote for https://jira.atlassian.com/browse/JRACLOUD-74471

Pavel Junek_0a7gmp · Accepted Answer

Hi Tracey,

Welcome to Atlassian community!

Unfortunately, according to the documentation Managing user requests for Marketplace apps, it seems that it is not possible to turn off requests for new applications for the Cloud solution.

Pavel

Nic Brough -Adaptavist- · Accepted Answer

This isn't something with a technical solution, there's no way to turn it off.

If you did, all that would happen is your users would spend more time trying to find the admins/owners and asking for the app to be added.

The best "fix" for this is to explain to the people asking that you're not going to get the app installed, and why.  Or work with them to provide the functions they are asking for.