Signatur for Customer answers

Question

Hi,

Is there a possibility to give a user a signature for customer replies like it is possible in Outlook?

Regards Tim

Utkarsh Agarwal_cdzo16 · Answer

Hi @Tim Kisters ,

Not exactly signatures, but on Jira server Agents have access to create canned responses and re-use them while replying to the customers. Canned responses for comments

For Cloud, there is a feature request still in Progress: JSDCLOUD-631

You can use an alternative addon like Canned Responses Pro Templates for Jira

Kind Regards

Utkarsh

Dave Bosman _Inetum_ · Answer

Hi Tim,

Out of the box it is not possible in cloud. There is a feature request for this. https://jira.atlassian.com/browse/JSDCLOUD-1515

But you can solve it with this plugin.

https://marketplace.atlassian.com/apps/1211016/canned-responses-pro-templates-for-jira?tab=overview&hosting=cloud

see documentation: https://confluence.spartez-software.com/display/CT/Signatures

Regards

Dave