Slack notifcation have some gibberish text in notification

unknown

Hello Community, 

Need help please 

We are using JSM Cloud and have an automation rule to notify new issues in slack when created in Jira 

Rule is working fine and it does notify

In slack notifications , we see some gibberish text ..not sure about it 

Can someone please advise

 

Daniel Eads

Hi @[deleted],

Jira Automation will include formatting like {color} from the body of a smart value by default. When rendered in an editor that doesn't use that formatting style, such as Slack, the formatting text will then be visible and the formatting won't be applied.

You can use the .text function in a smart value to exclude any formatting and use the text characters alone for the value. For your example above, you would change the Description line to add .text in the smart value:

*Description:* {{issue.description.text}}

And that should do it!

Cheers,
Daniel