No puedo crear incidencias en varios proyectos

Lara Huilén Capuccio

Intento generar una incidencia en el proyecto desde el botón "Crear", completo todos los campos obligatorios y al momento de querer confirmar, aparece un error que dice "No se puede seleccionar la opción se ha bloqueado su asignación a incidencias". Se intentó desde diversas cuentas y perfiles realizar la misma acción sin tener resultado positivo.

Paloma Fondon Araujo

Hi @Lara Huilén Capuccio 

First of all, do you have the issue creation permission in the project on which you have to create the issue?
If when creating the issue, by means of an automation rule, the issue must be assigned to the creating user automatically, you must also have the assignable user permission (you can check the automation rule if it exists).

It could be a validator that at the time of creation is checking some specific characteristic of the creating user (you should check the workflow in the creation transition).
If you use Script runner... you should check if there is any script in the creation that prevents the creation of incidents and if so, who is allowed to create them to solve the situation.

In both cases, if you have to be able to create these issues, you must be included in the groups/roles that are allowed to create them or in the defined characteristics to be able to create them.

I hope this helps