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Unable to access User Management despite admin privileges

Clam_q1r8dl

Hi all,

I am running into an issue where despite having administrative privileges I am not able to access the User Management section of the settings.

When trying to access the User Management screen to add members, I see a lock graphic that states 'You Need Permission'. Is there a corresponding admin privilege to access the User Management screen so I am able to add more members?

Thank you!

Accepted answers

Jack Brickey

Hi Clam,

There are different levels of administration privileges. You do not have the necessary privileges to manage users. You will need to contact your site administrator.

All comments

Jack Brickey

Hi Clam,

There are different levels of administration privileges. You do not have the necessary privileges to manage users. You will need to contact your site administrator.

Clam_q1r8dl

I see, can you tell me what is the corresponding menu that would enable me to access the User Management screen? I appreciate your help

Jack Brickey

You will not be able to manage users unless your current site/org admin allows you to do so by making you a site admin. With that said you need to ask why you need to manage users. This is not always a good responsibility to have.

Clam_q1r8dl

Thank you for the help Jack - so basically I would need site admin status prior to being able to access the User Management screen.

Viorel Dehelean

I am having the same issue, even though i just created the site, myself, i should have been a site administrator, however it seems, for some reason, i am not.

What's the fix ?

Robert Grasso

I am having the same issue years later. Created a jira board without any issue, invited people, some of which need to be removed now. I can't do that. Seems like I have to make an admin account with atlassian somehow.. and somehow link my account to the new jira board as an admin with atlassian.. I am so frickin confused.

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