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@Andy Heinzer is it possible to re-open JRASERVER-66220

Olga Toverovskaya

Please !!! this issue is rendering the entire Enterprise Jira instance unusable & my org is wondering what could be higher priority than fixing than this issue!!!! The impact is potentially thousands of users. Please, is there any chance to re-open it? It's a complete deal breaker/showstopper for us and may force management to seek Jira alternatives to our on-prem instance !!!!!!!

Accepted answers

Nic Brough -Adaptavist-

You should open a new support request for this (assuming you are seeing it on a version of Jira higher than 7.12 where it was fixed - if you're on lower, you'll need to upgrade)

Go to https://support.atlassian.com/contact to get started on that.

All comments

Nic Brough -Adaptavist-

You should open a new support request for this (assuming you are seeing it on a version of Jira higher than 7.12 where it was fixed - if you're on lower, you'll need to upgrade)

Go to https://support.atlassian.com/contact to get started on that.

Olga Toverovskaya

Hi Nic, thank you so much for the quick reply!! This is occurring in v8.1.x. I submitted a new issue. Can you please make sure I did it correctly? Thank you!! olga

Nic Brough -Adaptavist-

I can take a look, but I'm not an Atlassian and I don't know where you've raised it!

If you've given them the version you're seeing it, steps to reproduce and a description of what is going wrong, I'm sure it will be fine!

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