Hello, I have my own application, which already can create issues in JSM using REST API
curl --request POST \
--url 'https://{portal}.atlassian.net/rest/servicedeskapi/request' \
-u <secret-here>\
--header 'Accept: application/json' \
--header 'Content-Type: application/json' \
--data '{
"raiseOnBehalfOf": "user@email.here",
"serviceDeskId": "1",
"requestTypeId": "1",
"requestFieldValues": {
"summary": "Request JSD help via REST",
"description": "I need a new *mouse* for my Mac"
}
}'
Property raiseOnBehalfOf helped me to specify customer's email, and issue was created with customer email as reporter
But now I need to add comment to JSM issue on customer behalf. REST API for comment creation contains only .body and .public fields.
https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-request/#api-rest-servicedeskapi-request-issueidorkey-comment-post
I don't see a property raiseOnBehalfOf or anything like that.
{"errorMessages":["Unrecognized field \"raiseOnBehalfOf\" (Class com.atlassian.servicedesk.api.rest.dto.domain.comment.CommentCreateDTO), not marked as ignorable\n at [Source: org.apache.catalina.connector.CoyoteInputStream@5877bceb; line: 5, column: 2] (through reference chain: com.atlassian.servicedesk.api.rest.dto.domain.comment.CommentCreateDTO[\"raiseOnBehalfOf\"])"]}%
I also found java api
createServiceDeskComment
@Nonnull
ServiceDeskComment createServiceDeskComment(@Nonnull
com.atlassian.jira.user.ApplicationUser user,
@Nonnull
ServiceDeskCommentCreateParameters createParameters)Create a new service project comment with the provided ApplicationUser as the author
But I think I'm unable to use it because we are working with JSM Cloud
I've spent many hours trying to find a solution. And only one way I see is to use Connect App with JWT tokens / OAuth tokens and avoid using Admin API token. But it looks "too much" for my small task. Any tips how to create comments on customer behalf ?
