How to change status issue

Question

hello, we created a users for a service desk project, and this one should just control and answer the calls. It is an external person who is not a direct employee, only provides services to the support service. Then within jira software, we created the Service Desk, but this user created seems to have little interaction in the call, not being able for example to change the status of the same. This can be seen in the attached figure. Does anyone know where to say mute the settings so he can be allowed to change the status of the ticket

Jack Brickey · Accepted Answer

If you wish a user to be able to change the status of issues or create issues within the application then they are deemed an agent. Agents have full access to a given project. If you don’t want this individual to have access to the application and just be able to create issues then they should do that via email. I am unsure if this comes close to even what you were asking but hopefully it is a starting Point for this discussion.

Joseph Chung Yin · Accepted Answer

@Claudio Ferraz de Toledo -

I also agreed with what @Jack Brickey stated.  Your user in question needs to be setup as an agent.  Changing an issue's status is typically a task for the agent.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.