Labels behaving inconsistently

Question

I created a label for tagging a module name to user stories. But when I try to reuse the same label for another user story, it does not show up in the list.

Second issue is, same label (exact spelling & case) shows different results in filter.

Could anyone help me resolving this matter?

KAGITHALA BABU ANVESH_z1zl10 · Answer

Hello @Swati Jain ,

Jira lables are something dynamic.

for example if a Label is created as "Anvesh" to tag some issues. it's fine.

If someone tried to use "Anvesh" but instead of "Anvesh", if they tried "anvesh" this is taken as a new label.

you can get different results for the above 2 lablels.

project =ABC and label = Anvesh --> it gives only with label - "Anvesh"

Project =ABC and label = anvesh --> it gives only with label - "anvesh"

Please check by searching the issues something like above JQL. if label created you will get results, if not the label may not created.

Thanks,

Kagithala Babu Anvesh

Jack Brickey · Answer

If you begin to type the label does it appear?