Why is newly created and bulk edited issues not showing on business board?

Nelson_658b3y

This issue started after I created a few automation(on create, assign it to a certain component) and bulk edits (modified the components it was assigned to).

After those changes, I realized that the tickets that were affected by the bulk edit no longer appeared on the business board. So I decided to roll back all my changes by removing the components and the automation. No luck. Those tickets still didn't appear on the board.

In addition, now when I create new tickets, it also doesn't appear on the board. I didn't make any modifications to our workflow. See our workflow:

 

Any thoughts on why this is happening or how to resolve?

 

John Funk

Hi Nelson - Welcome to the Atlassian Community!

Changing values on fields in issues should not cause the issues to disappear from a Business project board. Those boards are very basic and pretty much would have a filter that looks like Project = ABC

So, to troubleshoot, I would do a filter with just that Project = (name of your project). Does that return any issues? If so, you can verify that those issues do not appear on your board? Can you verify the status of those issues?

That's where I would start.