how to remove user from People but keep in customer

Luca Rustioni

Hi to all, 

doing a setup, we have wrongly added a customer to jira-servicedesk-users because this person need aproover role.

Now, I can see this user in the customer organization, but i don't know how to remove him from "internal user"

 

can someone help us??

Olga Videc

Hello, 

Welcome to the community, okay go to https://admin.atlassian.com, choose the site, edit users, choose groups and remove this user jira-servicedesk-users, or choose a user and edit groups where he belongs.

Also here is documentation on how to set a customer's approver

https://support.atlassian.com/jira-service-management-cloud/docs/allow-customers-to-choose-approvers/

BR, Olga