Enable email request for company users only

Nathalie_P

Hi,

I'm using several Jira service desk projects within my company with different external customers that should have access to them.

For most projects, I want to invite the customers individually and they should send their requests via the portal only.

But for some projects, I want to allow users from special domains to send requests via email (because it is too many that I might need to invite manually).

I don't get it to work... I either open emails for everyone on the web for all projects, or emails from non-invited customers fail.

Any suggestions?

My current settings:

Vishwas

Hi @Nathalie_P 

On this part:

But for some projects, I want to allow users from special domains to send requests via email (because it is too many that I might need to invite manually).

At the email request level there are 2 option "allowlist" and "blocklist" please check out these URL's if it helps.

https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-allowlist/

https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-blocklist/

 

Regards,

Vishwas