Replacing customer emails with new

Dave Hattig

Hi, We have a client who has changed their email address domain name and I was wondering if there are any simple ways to modify customers addresses. I know we can edit and it will change any future issues created, But is there a way to modify all past existing issues with their new email as well?

Thanks in advance for any thoughts on this.

Angélica Luz

Hello @Dave Hattig,

Thank you for reaching out to the Atlassian Community!

When it comes to the customer’s email address, currently there are no options for the admin or the customer to make such change.

There are feature requests suggesting improvements for that:

• Change the customer e-mail address
• Allow customers to change their own email address

Please, click on vote and also watch the features above to receive updates from our product managers.

For now, as a workaround, you can create a new account and bulk change the reporter of the issues from the old to the new account, but it will not be possible, for example, to move the comments.

Another workaround is to use an Atlassian account as mentioned on this ticket, but then the customer will be listed as a user instead of a portal-only account.

​​Kind regards,
Angélica