Priority field does not autocomplete when the request type has the default value

Question

Hi all! I'm having a problem in my service desk project.

The incidents are created with a specific priority value depending on the request type and a few days ago it stopped working. Jira is not assigning the priority value, it only shows the default value.

But it is assigning other values that I have defined in the request types, the problem seems to be with priority.

What could I be doing wrong? Has something changed?

Any help would be appreciated. Thanks!

Romina Di Girolamo_s9cxzv · Answer

And yes, the priority set is the default.
I tried removing the default priority and it always assigned the intermediate one, I changed the default for another one and it assigns that one.

I honestly don't know if it's a configuration error since I've been using it this way for a long time and there were no recent changes.

Romina Di Girolamo_s9cxzv · Answer

Exactly, it's very rare since the flow has not changed lately.

Do you think it would be better to use some automation rule?

Please give it a try when you have time and let me know. TY so much

Jack Brickey · Answer

Ah yes! I forgot about that as I rarely use it and have not attempted for Priority. When I have a few minutes I’ll give that a try. It is odd that it was working and then stopped. I assume that what is happening is that the priority is set to the system default? Do you know if by chance the workflow has changed recently?