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Missing Rights with Org Admin

Sebastian Braun_xtckrq

Hi all,

currently I have an issue opening and managing my Service Management projects in cloud. I´ve created several template queues as SM type, but when I open the projects settings, a few options aren´t available, e.g.:

- request types: "This project isn't available"

- customer permissions: "an error occured"

- ...

I do have organization admin rights, Jira admin rights as well as Jira Service Management user rights. I also tried to logout and login again as well as changed the browser -> no effect.

What is wrong here?

Thanks a lot in advance!

Accepted answers

All comments

Jack Brickey

Is this the case for all JSM projects? Can you provide a screenshot of what you see under project settings. I assume these are CMP projects?

Vishwas

Hi @Sebastian Braun

It might be due to project permission. Go to "People" option in that JSM Project and add yourself to "Admin" role then all the option will be visible.

Regards,

Vishwas

Sebastian Braun_xtckrq

Yes, it´s for all JSM projects - and yes, these are CMP projects.

That´s a view of the projects settings:

and that´s a view of the error message by clicking on "customer permissions":

Sebastian Braun_xtckrq

Hi @Vishwas ,

indeed, that is working for new created JSM projects. But when I try this with already existing one´s, it´s not working. I´m already admin and therefore removed and added my account again -> still not working :-(

Jack Brickey

This feels like an issue with your instance. Especially if it was previously working. Here is my recommendation:

test another browser
open support with Atlassian Support (assumes you are the technical contact for your instance)
retry later

Vishwas

Hi @Sebastian Braun

This is a strange, try clearing cache of the browser or try incognito mode once.

If issue persists please contact Atlassian Support as suggested by @Jack Brickey

Regards,

Vishwas

Jack Brickey

@Sebastian Braun , fyi only accept an answer if it resolves your issue least it’s confuse future searches.

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