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Is it possible to filter Insight objects (Jira custom Insight field) on customer portal?

Petar Milavić

I want to put the Insight custom field on the customer portal and that field should show only Insight objects related to the specific client. I don't know how to filter objects in that field depending on the client or some other Jira field on that form.

Is that possible in Jira Cloud?

Thank you in advance.

Petar

Accepted answers

Ivan Lima

Hi @Petar Milavić, yes, it's possible. You can use the custom field's filter scope and filter issue scope to achieve that. For more details, see Announcing Filter Issue Scope for Insight. If you still have challenges configuring that on your end, I'd suggest sharing your setup details so we can assist you further.

All comments

Ivan Lima

Petar Milavić

Hi @Ivan Lima ,

my main issue is that I need to filter the results during the ticket creation. I'm not sure if ${attribute} will be valid. I tried, but nothing happened, Insight field remained empty.

Ivan Lima

That's what the filter issue scope does, including during issue creation. If you can share your setup, it would be helpful. The more details you share, the better we can assist you.

Petar Milavić

Thank you @Ivan Lima , I'll try to explain what I want to accomplish:

- I have some Insight objects with lots of attributes and I want to show one of those objects on the customer portal during the ticket creation depending on the client that raising the ticket and customer request type:

More detailed: Insight Field "Petar Test" should show the only the list of Insight objects that have current client in the "Client" field in the Insight object, Also, different request types should shown only one group of object types (in this case, for "User creation" I want to show only "Users and groups management services" objects).

I don't know how to configure "Petar Test" Insight field.

Thank you in advance,

Petar

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