Automation rule sending email to distribution list problems

Rosana Casilli

good morning All!!

 

I have been recently notified by one of my users that he is not receiving emails sent by automation to a distribution list.

I have reviewed the automation log of that rule and for the event setn email there are no issues, event was executed successfully

I have check with people from IT and they told me that there isn't any email to that distribution list in the specified timeframe.

Any Ideas on what could is happening or where to look for?

 

Thanks in advance,

Ro

Jack Brickey

As a test, can you create a manual rule to simply email that distribution list and try it out? If no one gets the email on that distribution list and update your rule and see if you can have just email you directly. If that works then I highly suspect the issue was lying outside of Jira and you need to check with your IT group. I am assuming this distribution list was set up by your IT.