how to set up "reassign" permission for a client ?

Question

Dear Community,

My customer requirement is very simple, she would like to be able to reassign a JIRA ticket to a new owner. She can't today.

=> what is the set up for customer access to grant her access to owner reassignment ?

What we did so far :

* we created a user group "CLIENT_COMPANY" where the customer's users are

* we added "Business Analyst" role to the group => that was not enough

* we added "Client" role to the group => that was still not enough

What else can we do ? Do we need to create a new role and tailor it ?

Thanks in advance,

John Funk · Answer

Hey @matthieu.chaimbault  - Did you ever get this solved?

John Funk · Answer

In that case, I would use the Permission Helper inside the Permission Scheme for that project. You should check the Assign Issues permission.

matthieu.chaimbault · Answer

Hi @John Funk , thanks for catching this up.

Yes the customer does have a JIRA licence

No, it is not a JSM project.

BR

Matthieu