Plugins such as LucidCharts or Mermaid do not display their charts

Question

When I insert a Lucid or Mermaid chart (using the Confluence app by Lucid, resp. the Mermaid Diagrams for Confluence app), creation and edition of the diagrams work well; when I publish the page, my colleagues can see the diagrams; I can see them under Firefox, but not under Chrome.

I'm not sure it's a Chrome-versus-Firefox issue, it may just be something f*ed up in my Chrome. I tried to clean all the caches and cookies and local data, restart Chrome without extension, and the computer, to no avail. It does not work either in an incognito window.

I have checked, and the page attachments for the diagrams are present and correct.

I (most of the time) have the following error in the Web Console of Chrome:

Tia Marciel · Answer

In my case, the Lucidchart renders the diagram, but shows only the boxes, no text.

Pietu Pohjalainen · Answer

Contacting LucidChart to complain about the mermaid plugin failures?

I arrived to this page when started to search why after edited the mermaid code, my Mermain plugin stopped to render the chart.

Fabian Lim · Answer

Hi @Bruno Berstel

You would be better off contacting the developers of the tool directly.  Here is their support page: https://marketplace.atlassian.com/apps/350288/lucidchart-diagrams-connector?hosting=datacenter&tab=support

Regards