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What drives Knowledge Base Related Articles?

Keith Jones

We've recently set up Confluence and are working to build some KB articles. However, I notice that the Knowledge base field shows all the articles as "related articles". including the Knowledge base space. What drives the association? Is there any way to tighten this down? I currently only have a couple of pages setup - is it possible that it's showing everything because of the limited number of pages available? Thanks for any help with this.
(JSM & Confluence are Premium Cloud versions.)

Accepted answers

Steve Letch_j0fncr

Go to the Knowledge base settings in the associated Jira project. You can refine what comes up based on labels.

All comments

Steve Letch_j0fncr

Go to the Knowledge base settings in the associated Jira project. You can refine what comes up based on labels.

Keith Jones

So there's no true relevance searching going on then - just a choice of all articles, or limited articles based on tags? That's sort of disappointing. Thanks for the info.

Steve Letch_j0fncr

Well no it searches titles and content of the articles. Here's some of mine. It brings up the kb's and the relevant request type. The results start to get less relevant from the 3rd page onward as they just contain Jira OR Project.

jira project search.PNG

Keith Jones

My problem is in the JSM issue view - Knowledge base shows up as a field and lists related articles:

But those 3 related articles include the Knowledgebase space and a template page. I was hoping that the "related articles" would be related to the JSM issue.

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