Unable to send email to approvers

Mayank Mangal

Hi, 

I want to understand if there's a way to send an email automatically to approver/s immediately after assigning approver/s. 

Basically we want to send out some information to the approver which will enable approve / reject decision.

How can we do it using automation? I am trying to use the trigger "issue assigned to a user" and the action "send email" with "pending approvers" in "TO" field. But it is not working. 

Any thoughts on how to solve this? 

Angélica Luz

Hello @Mayank Mangal,

Welcome to the Atlassian Community!

I saw that one of your teammates created a ticket with our support regarding the same issue and this is related to a bug.

• At Next gen project , Using "Send Email" action and set the "To" as "Approver" or "Pending Approver" doesn't work

This bug only affected team-managed (former next-gen projects).

As suggested on the ticket, in case your colleague didn’t mention, if you decide to use a company-managed project, you can use the smart values below:

{{#customfield_XXXX.emailAddress}}{{.}}, {{/}}

{{customfield_XXXX.emailAddress}}

Kind regards,
Angélica