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Tickets from nextGen are not visible in Classic project

Arthur Harutyunyan

Hey Community,

Maybe this question has been already discussed a lot. But this is very annoying issue and should be discussed more than a lot

Well, I have 2 boards Classic and nextGen.

I have my scrum board in classic board, where I have a general sprint from different classic projects.

Now I have another new NextGen project and I want to include tickets from this project into my classic board sprint.

But I exited when adding nextGen tickets to sprint they were not visible in my classic board, its annoying

I am pretty sure, that lot of jira admins faced this issue, so need to solve it ASAP

thanks,

Arthur

Accepted answers

Gaurav_0av1h6

Hello @Arthur Harutyunyan

This is something which I have done in the past. The steps which I usually take for this are as:

Create a filter to list all issues for the Company managed and Team managed projects
Navigate to the Company managed project
Create a new board of Scrum type
Create a sprint and add issues

This works as expected across the project types.

Kindly test these and let me know if these steps help.

Please accept the answers if this answers the query.

All comments

Nikki Zavadska _Appfire_

Hi @Arthur Harutyunyan ,

I'm using a classic (company-managed) Kanban board to pull cards from across multiple team-managed projects and I noticed that if I don't move the issue card from Backlog to Board manually they won't show in my kanban board.

Maybe that's the issue?

Arthur Harutyunyan

hey @Nikki Zavadska _Appfire_ thanks for the answer, but looks like you have a different case. In my case Im using both classic and NextGen projects in Jira simultaneously and using Scrum boards instead of Kanban

Gaurav_0av1h6

Hello @Arthur Harutyunyan

This is something which I have done in the past. The steps which I usually take for this are as:

Create a filter to list all issues for the Company managed and Team managed projects
Navigate to the Company managed project
Create a new board of Scrum type
Create a sprint and add issues

This works as expected across the project types.

Kindly test these and let me know if these steps help.

Please accept the answers if this answers the query.

Arthur Harutyunyan

hey @Gaurav thanks for reply.

Looks like I have already done these steps. So what I have is:

I have a cross-projects filter, which I made using Jira labels (label is the only cross-project item in Jira). So all my tickets which are going to be in my Backlog have xxx label. And the filter in my scrum board in classic project is: label = xxx
I have a sprint backlog and a sprint in my scrum board
I have another Jira project which belongs to NextGen family.
The tickets from point 3) are marked with the same label from point 1)

Expected Result is to see the tickets from point 3) to point 1) board ))

Gaurav_0av1h6

Hello @Arthur Harutyunyan

Thanks for sharing the details. I usually take the step-by-step approach to troubleshoot such issues.

I would like to ask you the following:

Is the filter showing all the issues from both the projects (Company managed and Team managed) with the label?
Do all such issues show up on the backlog?

Arthur Harutyunyan

hey @Gaurav , thanks for quick reply

to answer your question:

yes
all issues except the issues from my NextGen project

Thanks,

Arthur

Trudy P Claspill

Hello @Arthur Harutyunyan

Can you show us the actual filter on the board?

Can you show use an image of the Label values in issues from the next-gent project?

What is the issue type of the missing issues?

Arthur Harutyunyan

hey @Trudy P Claspill to answer to your question let me share some screenshot.

You can see my board filter

You can see the issue type in NextGen which does not appear in my classic board.

Trudy P Claspill

@Arthur Harutyunyan

I see that you marked this post as Answer Accepted. Is your issue resolved? If so, what was the issue? Was it what @Gaurav suggested and not all statuses were mapped to columns?

Arthur Harutyunyan

hey @Trudy P Claspill seems like yes,

Actually I totaly forgot about the statuses, as I have different workflows and statuses in my classic projects vs new nextGen project, agree, its funny )))

anyway, I didnt managed to fix that yet, but Im pretty sure, this issue is because of the different workflows.

and again, thanks to @AlL for you help and support guys,

we are a great Community !! ))

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