When users enter their details and press signup, it hangs indefinitely. Some users cannot get past the captcha (even when correctly entered) and therefore access is impossible.
Answering the Captcha correctly doesn't move users onto the next stage of signup, which is the expected outcome.
Are there any workarounds
- Some users can clear cookies and continue to use as normal
- Some users can get past the captcha by using an in-private browsing session (this is inconvenient, as we have a separate security service that also needs to be signed into when accessing the internet for the first time. With in-private browsing this is needed every time)
- The notes from Atlassian in this 2019 post have been attempted
Solved: Jira Captcha Infinite loop (atlassian.com)
Possible theories
- The network connections (wired office vs remote VPN connections) are being assessed to check for any common patterns
Notes about our Jira Implementation
We use Confluence Cloud Standard and Jira Cloud Standard
