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Global automation rule works in one project but not the other

Thembisa Ndlamlenze

Hi there

Why would a global rule work in 1 project and not the other?

The rule does the following:

When the status changes to 'in progress' in one of the projects, the status in the service management project/workflow must change to 'development'. The rule works for 1 project but not the others. Here is the rule

Screenshot 2021-12-09 140928.png

Accepted answers

All comments

Fabian Lim

Hi @Thembisa Ndlamlenze

Welcome to the community.

Have you checked the audit logs and see if there are any error messages?

Regards

Thembisa Ndlamlenze

Thanks Fabian

Error

Destination status could not be resolved. If using a smart-value ensure this resolves to a numeric status ID or untranslated name for issues (with current status):

John Funk

Hi Thembisa,

Are there any conditions or validators on the transition to Development for the workflow attached to the project that is not working?

Are the projects using the same or different workflows?

Fabian Lim

Most likely the ticket that you are trying to transition does not have a transition to the development state. Make sure that the workflows are the same.