How to identify whether a comment has attachment to trigger a Automation rule?

veednah jeebodh

Hello Team,

 

I have created an automation rule and this needs to be triggered when an attachment is added either from the creation of a ticket or when the attachment is added into the comment section. 

 

Adding attachment when creating a ticket is working fine. I just need help on the part where to enable a trigger when an attachment in added into a ticket.

 

Kindly help me on this one.

 

Thank you  

John Funk

Hi Veednah - Welcome to the Atlassian Community!

Try using the Field Value Changed trigger and use the Attachment field.