Backup fails with 0 minutes until next allowed backup

Question

Jira allows users to back up every 48 hours. I've created an Azure pipeline to do this, but when it ran this morning - exactly 48 hours after the last run - I got this:

BACKUP FAILED: {"error":"Backup frequency is limited. You cannot make another backup right now. Approximate time until next allowed backup: 0h 0m"}

Clearly Jira isn't releasing the backup flag on time for the subsequent run. How to get around this?

Richard Alleman_k7yvjj · Answer

This is happening repeatedly and is clearly a bug in Jira's backup process. It doesn't look like I can report it while I'm on the unpaid plan, which makes no sense to me. Surely Atlassian wants to know about bugs, whether they're coming from someone on a paid plan or not!?

Anyway, can someone from Atlassian please add this to the Jira bugs? Thanks.

Richard Alleman_k7yvjj · Answer

The subsequent backup worked, but this doesn't help because I need to run the backups at the same time each time they run. I can't add 10 seconds to each run just to accommodate the problem. Note that confluence backups work fine, and they also have a 48 hour restriction.

Florian PEREZ _Valiantys Administrator_ · Answer

Does the export work one minute later?

As you said exactly 48h I'm tempted to think it was just a bit too early (servers time can be grumpy)