Cannot access https://xxx.atlassian.net due to *.atlanssian.net certificate error

Lora Yin

Hi, 

 

Cannot access  https://xxx.atlassian.net, show error for *.atlanssian.net certificate. 

Use tools to check the website, https://ssl-tools.net/webservers/, show error information with "Unknown Authority"

We cannot access our Jira and Confluence now.  Any Atlanssian error/mistake happened?  

Servers

Hostname / IP address	Certificates	Protocol
xxx.atlassian.net 18.184.99.128	*.atlassian.net	HSTS   almost 10 years DANE   missing PFS   supported Heartbleed   not vulnerable Weak ciphers  not found	TLSv1.2 SSLv3	8 minutes ago 1 s
xxx.atlassian.net 18.184.99.129	*.atlassian.net	HSTS   almost 10 years DANE   missing PFS   supported Heartbleed   not vulnerable Weak ciphers  not found	TLSv1.2 SSLv3	8 minutes ago 1 s
xxx.atlassian.net 18.184.99.130	*.atlassian.net	HSTS   almost 10 years DANE   missing PFS   supported Heartbleed   not vulnerable Weak ciphers  not found	TLSv1.2 SSLv3	8 minutes ago 1 s

Certificates

First seen at: 6 minutes ago

CN=*.atlassian.net,O=Atlassian\, Inc.,L=San Francisco,ST=California,C=US

Certificate chain

• *.atlassian.net
  • • 364 days remaining
   
  • • 2048 bit
   
  • sha256WithRSAEncryption
  •  Unknown Authority

  ---

  DigiCert TLS RSA SHA256 2020 CA1

Subject

Country (C)

• US 

State (ST)

• California

Locality (L)

• San Francisco

Organization (O)

• Atlassian, Inc.

Common Name (CN)

• *.atlassian.net

Alternative Names

• *.atlassian.net
• atlassian.net

 

Thanks, 

Lora Yin

marc -Collabello--Phase Locked-

On 2021-12-07 there was a big outage affecting Atlassian and the underlying AWS infrastructure .  This might be the cause.